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УСЛОВИЯ ПОЛЬЗОВАНИЯ (обновлены 1 сентября 2017 года)
Добро пожаловать на вебсайт компании Loro Piana (далее – «Вебсайт»). Вебсайт является собственностью компании и управляется компанией Лоро Пьяна С.п.А. (Loro Piana S.p.A.), которая находится под контролем и управлением компании LVMH – Moët Hennessy Louis Vuitton S.E. (Франция) от своего имени и в интересах других компаний Группы Loro Piana, c зарегистрированным офисом по адресу: Корсо Рональди 10, 13017 Куарона (Верчелли) – Италия (Corso Rolandi 10, 13017 Quarona (VC) – Italy), телефон: +390163201111, номер плательщика НДС: 01611400027 (далее – «Loro Piana», «мы» или производные слова от слова «мы»). Мы предлагаем Вам внимательно ознакомиться с настоящими условиями пользования Вебсайтом (далее – «Условия пользования»), прежде чем Вы продолжите осуществлять доступ к Вебсайту или пользоваться Вебсайтом. Настоящие Условия пользования распространяются на всех посетителей или пользователей Вебсайта. Осуществляя доступ к Вебсайту или пользуясь Вебсайтом, Вы подтверждаете принятие Вами настоящих Условий пользования и даете свое согласие соблюдать их. Если Вы не принимаете настоящие Условия пользования, не пользуйтесь данным Вебсайтом. Мы сохраняем за собой право прекратить или приостановить Вам доступ или пользование Вебсайтом, если: (a) мы на основании обоснованных критериев считаем, что Вы нарушили настоящие Условия пользования, или (b) мы сочтем это необходимым в целях безопасности.ИЗМЕНЕНИЕ УСЛОВИЙ ПОЛЬЗОВАНИЯ
Компания Loro Piana сохраняет за собой право изменять, пересматривать, дополнять или удалять части настоящих Условий пользования путем обновления настоящего документа в любой момент и без направления Вам предварительного уведомления. Об изменении настоящих Условий пользования на настоящем Вебсайте размещается уведомление. В связи с этим мы рекомендуем Вам периодически проверять настоящие Условия пользования. Если Вы не соглашаетесь с каким-либо таким изменением, Вы должны прекратить осуществлять доступ к Вебсайту или пользование Вебсайтом. Продолжая пользоваться Вебсайтом после размещения изменений, Вы принимаете такие изменения и соглашаетесь с такими изменениями.АВТОРСКИЙ КОНТЕНТ
Все права, права собственности и доли участия в отношении Вебсайта и всего его контента, включая, без ограничения, его программное обеспечение или HTML-код, а также другие компьютерные коды, содержащиеся в нем, тексты, графические изображения, пользовательские интерфейсы, визуальные интерфейсы, скрипты, графическое оформление, фотографии, изображения, проектные решения, видео, аудио, а также письменные и другие материалы, являющиеся частью Вебсайта (далее совместно – «Контент»), принадлежат компании Loro Piana и/или ее лицензиарам. Весь Контент охраняется в соответствии с действующим законодательством в области защиты прав на объекты интеллектуальной собственности, включая без ограничения, законодательство в области авторского права, патентов и товарных знаков, а также в соответствии с другими законами и положениями международных договоров в области защиты прав на объекты интеллектуальной собственности.ТОВАРНЫЕ ЗНАКИ И ЛОГОТИПЫ
Все товарные знаки, торговые наименования, логотипы, бренды и наименования продуктов, являющиеся частью Вебсайта (далее – «Товарные знаки»), являются исключительно собственностью группы Loro Piana или ее соответствующих компаний. Настоящие Условия пользования не подразумевают, что Вы имеете право использования Товарных знаков, и мы напоминаем Вам, что использование Товарных знаков каким бы то ни было образом строго запрещено.НАШИ ПРОДУКТЫ
Периодически мы можем модифицировать или аннулировать (на постоянной или временной основе) некоторые продукты или сервисы, и/или функциональные особенности и характеристики тех продуктов и сервисов, которые отображаются на Вебсайте или предоставляются Вам через Вебсайт, или изменять действующие цены на любые такие продукты или сервисы без уведомления. Наши Условия продажи также излагают обстоятельства, в которых мы можем модифицировать и/или аннулировать продукты, продаваемые нами через Вебсайт. Вы можете ознакомиться с нашими действующими Условиями продажи по адресу: www.loropiana.com.Хотя мы будем предпринимать все разумные меры для обеспечения того, чтобы информация, доступная на Вебсайте, являлась точной и всегда актуальной во всех разрешенных действующим законодательством случаях, мы не даем никаких заверений или гарантий относительно точности, полноты, корректности или употребительности любой информации на Вебсайте, включая, без ограничения, описание продуктов, цены и/или наличие продуктов на Вебсайте. Отображение каких-либо продуктов или сервисов на Вебсайте не означает и не гарантирует, что такие продукты или сервисы будут доступны через Вебсайт, если Вы в какой-либо определенный момент времени пожелаете разместить заказ на такие продукты и/или использовать такие сервисы. Мы предприняли все меры для максимально корректного отображения цвета наших продуктов, которые размещены на Вебсайте. Однако точность цвета, который Вы увидите, будет зависеть от настроек Вашего компьютера, и мы не можем гарантировать, что Ваш компьютер точно передаст цвет размещаемого нами продукта.
ПОЛЬЗОВАНИЕ ВЕБСАЙТОМ
Вы вправе пользоваться Вебсайтом и Контентом только в личных и некоммерческих целях и всегда в соответствии с настоящими Условиями пользования. Кроме случаев, разрешенных действующим законодательством, Вы не вправе сами и не имеете права разрешать, содействовать или позволять какой-либо третьей стороне (i) копировать, воспроизводить, публиковать, передавать, распространять, транслировать, эксплуатировать, загружать, размещать, публично отображать, шифровать, переводить, изменять или создавать производные материалы, продавать, лицензировать или иным образом направлять настоящий Вебсайт или любой Контент, в том числе, среди прочего, зеркально отображать, осуществлять кадровую передачу данных или прописывать ссылки на любой другой компьютер, сервер, вебсайт, или (ii) осуществлять доступ или использовать настоящий Вебсайт или любой Контент в каких-либо коммерческих целях, в том числе в целях рекламы или получения дохода от рекламной деятельности на Вашем собственном вебсайте.Вы не вправе применять какие-либо процессы, а именно: глубинные ссылки, веб-скрейпинг, программы-роботы, программы-обходчики или любые иные автоматические или ручные процессы для доступа, приобретения, копирования или мониторинга Вебсайта или Контента или какой-либо их части, или для какого-либо воспроизведения структуры или изложения Вебсайта или любого Контента, или для обхода каких-либо защищенных от несанкционированного копирования устройств, для получения или попытки получения любых материалов, документов или информации какими-либо средствами, не представленными для этих целей, через Вебсайт.
Вы не вправе пытаться осуществить доступ к какой-либо части или функции Вебсайта, в отношении которых у Вас нет разрешения, или к каким-либо иным системам или сетям, связанным с Вебсайтом или любым сервером компании Loro Piana, путем взлома, подбора пароля или любым другим незаконным способом. Вы не вправе никогда использовать пароль или Личный кабинет (в соответствии с приведенным ниже определением) другого лица без прямого разрешения и согласия владельца такого пароля или Личного кабинета.
Вы не вправе проверять, сканировать или тестировать уязвимости Вебсайта или какой-либо сети, связанной с Вебсайтом, не вправе нарушать меры безопасности или проверки личности пользователя на Вебсайте. Вы не вправе менять направление поиска, отслеживать или пытаться отслеживать какую-либо информацию касательно любого другого пользователя или гостя Вебсайта, или любого другого клиента, или использовать Вебсайт или какой-либо сервис или какую-либо информацию, предлагаемые на Вебсайте или через Вебсайт, а также использовать Вебсайт или Контент в каких-либо незаконных целях или в любых целях, не допустимых в соответствии с настоящими Условиями пользования, или побуждать к осуществлению какой-либо незаконной деятельности или иной деятельности, которая нарушает права компании Loro Piana или других лиц.
Вы не вправе совершать какие-либо действия, которые приводят к необоснованно или несоразмерно высокой нагрузке на инфраструктуру Вебсайта или любых систем или сетей, связанных с Вебсайтом. Вы соглашаетесь не использовать какое-либо устройство, программное обеспечение или подпрограмму для вмешательства или попытки вмешательства в установленный порядок работы Вебсайта или в процесс совершения какой-либо сделки на Вебсайте, или в процесс пользования Вебсайтом каким-либо иным лицом.
РЕГИСТРАЦИЯ И ЛИЧНЫЙ КАБИНЕТ
Определенные сервисы или функции, предлагаемые на Вебсайте или через Вебсайт, могут потребовать от Вас регистрации и открытия личного кабинета (далее – «Личный кабинет»). Если Вы хотели бы создать Личный кабинет, Вам понадобится предоставить адрес электронной почты и пароль для доступа в Ваш Личный кабинет. Вы сами отвечаете за сохранение конфиденциальности Ваших данных доступа и за контроль за доступом в Ваш Личный кабинет. Вы будете нести ответственность за все действия в Вашем Личном кабинете (включая, без ограничения, покупку наших товаров через Ваш Личный кабинет), кроме случаев, когда Вы уведомляете нас о том, что Ваш Личный кабинет используется каким-либо третьим лицом без Вашего согласия. Компания Loro Piana не может и не будет нести ответственность за какие-либо убытки или ущерб в связи с невыполнением Вами изложенных обязательств. Мы вправе удалить Ваш Личный кабинет в любой момент и без направления Вам предварительного уведомления, если: (a) мы на основании объективных критериев полагаем, что Вы пользуетесь своим Личным кабинетом в нарушение настоящих Условий пользования, (b) мы на основании объективных критериев считаем, что какое-либо третье лицо пользуется Вашим Личным кабинетом без Вашего согласия, или (c) нам необходимо удалить или приостановить активность Вашего Личного кабинета в целях обеспечения безопасности или технического обслуживания.ЧАТ
Компания Loro Piana все активнее предлагает сервис LiveChat! пользователям своего Вебсайта в целях оказания содействия в ходе продажи, послепродажного обслуживания и поддержки при просмотре Вебсайта. Для пользования сервисом LiveChat! Вы должны указать свое имя (или ник), а также адрес электронной почты. Сервис LiveChat! не должен использоваться в целях мошенничества, для незаконных или оскорбительных действий или таким способом, который мог бы привести к ущербу или возникновению рисков в отношении компании Loro Piana, ее деятельности, репутации, сотрудников, других пользователей или любого третьего лица. Компания Loro Piana сохраняет за собой право приостановить или прервать предоставление сервиса LiveChat! в случае его ненадлежащего использования.КОММЕНТАРИИ КЛИЕНТОВ И ДРУГИЕ СООБЩЕНИЯ
Любые комментарии клиентов, предложения, идеи и/или иная информация (кроме Ваших персональных данных) (далее совместно – «Сообщения»), которые Вы передаете на Вебсайт, также через сервис LiveChat! (пока такой сервис существует), не считаются конфиденциальными. Мы сохраняем за собой право использовать такие Сообщения без каких-либо ограничений, в том числе, среди прочего, для копирования, воспроизведения, публикации, передачи, распространения, трансляции, отображения, размещения, изменения, перевода, включения в другие материалы, и на коммерческой основе использовать их любым другим способом. Компания Loro Piana имеет неограниченное право использовать любые идеи, концепции, ноу-хау или техники, изложенные в любых Сообщениях, которые Вы направляете нам, в каких бы то ни было целях, в том числе, без ограничения, в целях разработки, изготовления и сбыта продуктов с использованием такой информации. Компания Loro Piana рекомендует Вам не направлять нам через Вебсайт какую-либо информацию, которую Вы считаете конфиденциальной или частной.ВЫДЕЛЕННЫЙ РАЗДЕЛ ДЛЯ ПРЕССЫ
На Вебсайте будет выделенный раздел для прессы (далее – «Раздел для прессы»). Доступ к Разделу для прессы будет предоставлен только журналистам и уполномоченным пользователям (далее – «Уполномоченные пользователи») и будет предоставляться на условиях регистрации. Вы можете зарегистрироваться в целях пользования Разделом для прессы, нажав на кнопку «РАЗДЕЛ ДЛЯ ПРЕССЫ» (PRESS AREA) на домашней странице Вебсайта, и Вы будете перенаправлены к регистрационной форме. Вам потребуется заполнить и отправить форму онлайн. Мы проверим предоставленные данные и примем решение, исключительно по своему усмотрению, предоставить или нет доступ к Разделу для прессы. Если Вам разрешен доступ к Разделу для прессы, Вы получите электронное сообщение на адрес электронной почты, указанный в регистрационной форме, включая временный логин и пароль, а также URL-ссылку для входа в Раздел для прессы. При первом входе в Раздел для прессы Вам потребуется завершить Вашу регистрацию, указав персональные данные, и Вам будет предложено сменить временный пароль. Если Вам разрешен доступ в Раздел для прессы, Вы вправе осуществить доступ к размещенному материалу и загрузить размещенный материал в соответствии с действующим законодательством. Мы вправе проверять, какими материалами и какой информацией Вы интересуетесь. Мы вправе удалить Ваш Личный кабинет в любой момент времени без направления Вам предварительного уведомления, если: (a) мы на основании объективных критериев считаем, что Вы используете Ваш Личный кабинет в нарушение настоящих Условий пользования, (b) мы на основании объективных критериев полагаем, что третье лицо использует Ваш Личный кабинет без Вашего согласия, или (c) нам требуется удалить или приостановить активность Вашего Личного кабинета в целях обеспечения безопасности и технического обслуживания.ПОЛИТИКА КОНФИДЕНЦИАЛЬНОСТИ
Когда Вы покупаете товары на Вебсайте или иным образом пользуетесь Вебсайтом, включая вышеуказанный Раздел для прессы, мы вправе попросить Вас предоставить нам персональные данные о Вас. Персональные данные, которые Вы предоставляете компании Loro Piana через Вебсайт, находятся под защитой в соответствии с нашей политикой конфиденциальности. Вы можете ознакомиться с нашей текущей Политикой конфиденциальности по адресу: www.loropiana.com. Пользуясь Вебсайтом, Вы подтверждаете и соглашаетесь, что передача данных через Интернет никогда не является полностью закрытой или безопасной. Вы понимаете, что любое сообщение или любая информация, направляемые Вами на Вебсайт, могут быть прочтены или перехвачены другими лицами, даже если имеется специальное уведомление о том, что конкретная передача данных (например, реквизитов кредитной карты) зашифрована.ССЫЛКА НА ВЕБСАЙТЫ ИЛИ КОНТЕНТ ТРЕТЬИХ ЛИЦ
Вебсайт может содержать контент, созданный третьим лицом, информацию, полученную из общедоступных источников, и/или ссылки на внешние вебсайты или Интернет-страницы, управляемые третьим лицом (далее – «Контент и вебсайт третьего лица»). Компания Loro Piana не осуществляет контроль или мониторинг в отношении такого Контента и вебсайта третьего лица и не несет ответственности за точность, безопасность или надежность любого Контента и вебсайта третьего лица. Доступ к какому-либо Контенту и вебсайту третьего лица осуществляется на Ваш собственный риск, и компания Loro Piana не несет ответственности перед Вами за какой-либо убыток или ущерб, который Вы понесете (включая, без ограничения, любой убыток или ущерб в отношении Вашего компьютерного оборудования, аппаратного оборудования или программного обеспечения) в связи или в ходе осуществления Вами доступа к какому-либо Контенту и вебсайту третьего лица, или в связи или в ходе пользования Вами каким-либо Контентом и вебсайтом третьих лиц, или в связи с тем, что Вы полагались на какой-либо Контент и вебсайт третьего лица, или за какой-либо убыток или ущерб, возникший в результате или в связи с любым приобретением товаров или сервисов через любой такой Контент и вебсайт третьего лица.ОТКАЗ ОТ ОТВЕТСТВЕННОСТИ
Вы пользуетесь Вебсайтом на свой собственный риск, и Вы несете абсолютную ответственность за пользованием Вами Вебсайтом и любым Контентом, и вебсайтом третьего лица. Компания Loro Piana предпринимает все разумные меры в попытке обеспечить, чтобы Вебсайт и Контент не были заражены вирусами и не имели недостатков, но не может гарантировать, что Ваше компьютерное оборудование, аппаратное оборудование или программное обеспечение или любые данные, хранящиеся или созданные на Вашем компьютерном оборудовании, аппаратном оборудовании или программном обеспечении (далее совместно – «Оборудование»), не будут повреждены, искажены, утеряны или иным образом затронуты, если Вы осуществляете доступ на Вебсайт или к какому-либо Контенту, или пользуетесь Вебсайтом или каким-либо Контентом. Более того, компания Loro Piana не гарантирует, что Вебсайт или какой-либо Контент, сервис или функция Вебсайта будут функционировать непрерывно, или что какие-либо неисправности будут устранены, или что пользование Вами Вебсайтом приведет к конкретным результатам.Вебсайт и Контент предоставляются «КАК ЕСТЬ» и «НА УСЛОВИЯХ НАЛИЧИЯ». Во всех разрешенных действующим законодательством случаях компания Loro Piana заявляет об отказе ото всех прямо выраженных или подразумеваемых гарантий, включая гарантию точности, полноты, отсутствия нарушений прав на объекты интеллектуальной собственности, товарного состояния или пригодности для использования по назначению. Компания Loro Piana заявляет об отказе от любой и всей ответственности за действие, бездействие и поведение любых третьих лиц в связи с или в отношении пользования Вами Вебсайтом, включая, без ограничения, любую ответственность за контент, информацию, заявление любого третьего лица, доступного на Вебсайте или через Вебсайт, в соответствии с уголовным или гражданским законодательством в области распространения негативной информации, нарушения прав на объекты интеллектуальной собственности, конфиденциальности данных, непристойного поведения или в иных правовых областях.
ОГРАНИЧЕНИЕ ОТВЕТСТВЕННОСТИ
Во всех разрешенных действующим законодательством случаях компания Loro Piana никоим образом не несет ответственность перед Вами или каким-либо другим лицом за любой ущерб, возникающий в связи с пользованием Вебсайтом и/или Контентом или какой-либо информацией, содержащейся на Вебсайте, или продуктами, продаваемыми через Вебсайт, включая, без ограничения, ответственность за (a) потерю или искажение данных, (b) утрату или повреждение Вашего Оборудования, (c) убыток или ущерб, который не предвидели ни Вы, ни мы, или о возможности возникновения которого в случае нарушения нами настоящих Условий пользования или нашей юридической обязанности перед Вами проявлять добросовестность Вы не уведомили нас, или (d) убыток или ущерб, понесенный Вами в результате непринятия Вами разумных мер предосторожности в отношении такого убытка или ущерба, например, путем установки надежного антивирусного программного обеспечения. Ни одно положение настоящих Условий пользования не исключает и не ограничивает нашей ответственности перед Вами за мошенничество или грубую неосторожность или любую иную ответственность, которая не может исключаться или ограничиваться в соответствии с любой императивной нормой действующего законодательства.ОБЩИЕ УСЛОВИЯ
Настоящие Условия пользования регулируются в соответствии с законодательством Италии, без учета его коллизионных норм. Вы соглашаетесь направлять любые и все претензии в связи с любыми спорами, возникающими в отношении пользования Вебсайтом или в отношении настоящих Условий пользования, исключительно в Суд Милана (Италия), и Вы также соглашаетесь на рассмотрение Судом Милана (Италия) любых претензий, которые мы предъявим Вам в связи с любыми спорами, возникающими в отношении пользования Вебсайтом или в отношении настоящих Условий пользования. Во избежание сомнений, ни одно положение настоящего документа не исключает право компании Loro Piana направлять претензии в связи с любыми спорами, возникающими в отношении пользования Вебсайтом или в отношении настоящих Условий пользования, в любой суд компетентной юрисдикции, включая, без ограничения, Суд Милана (Италия). Вебсайт размещен на виртуальном узле компании BT-INET.TERMS OF SALE - ORDERS DELIVERED TO THE EUROPEAN UNION, SWITZERLAND, QATAR, KUWAIT AND SAUDI ARABIA (Updated on March 24h, 2021)
These terms of sale (“Terms of Salea”) set out the terms and conditions that will apply to your purchase of Products through the Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance.
Your use of the Website is subject to our “Website Terms of Use”, that you can consult in the Section “Legal” — “Terms of Use of our Website”.
The purchase of Products on the Website is reserved solely for Consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity.
In these Terms of Sale “Loro Piana”, “we” and “us” means Loro Piana S.p.A. company subject to the direction and coordination of LVMH Moet Hennessy Louis Vuitton S.E. (France) -, with registered office in Corso Rolandi 10, 13017 Quarona (VC) — Italy, VAT number 01611400027, company Register Number 08075900152, and “you” means you, our valued customer.
Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document, unless otherwise defined elsewhere herein.
These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can't be modified unless we agree to vary it in writing or by email.
A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.
DEFINITIONS
In this document:
“Consumer Code” means the Italian Legislative Decree No. 206 of September 6, 2005 applying to Products shipped to Italy.
“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale.
“Gift” means any Product that is purchased through the Website for delivery to a different recipient.
“Products” means the products that we sell on the Website from time to time.
"Loro Piana Store" means any Loro Piana store listed as available for returns on our Website.
“Order” means an order for Products.
“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana.
“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products.
“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products.
"Terms of Sale" means these terms and conditions of sale.
"Website" means our website located at http://www.loropiana.com.
“Personalised Products” means the Products for which Loro Piana offers a service of personalisation.
“Special Terms” means the special terms of sale for Personalised Products.
1. ORDER AND ACCEPTANCE
To place an Order, you must be 18 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.
If you wish to proceed with the purchase, you may choose one of the following options:
- PAYPAL express check-out option by clicking on “PAYPAL” button. In this case, you will be automatically redirected to the website www.paypal.it where you will carry out the payment without registering on the Website. Once the payment is carried out you will be redirected again to the Website in order to fill in the missing information that are necessary to complete the Order;
- Website check-out option by clicking on “PROCEED TO CHECKOUT” button.
In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration.
Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.
Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:
- you provided us with (i) incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; (ii) insufficient or incorrect shipping address — in this regard, please note we do not ship Products to P.O. boxes; or (iii) fraudulent information;
- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;
- the Products that you have ordered are no longer available through our Website;
- the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
- we believe that you are under the age of 18.
If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order. If you place an Order by telephone, you will have to register on the Website during the call and provide us with an e-mail address.
After you have placed your Order through the Website or by telephone, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.
If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at +39.02.77802800 or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.
Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.
If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.
2. PRODUCT AVAILABILITY
We will make all reasonable efforts to ensure that the prices and other information about Products displayed on the Website are accurate and up-to-date. However, the inclusion of any Products on our Website does not imply, warrant or guarantee that the Products will be available if you wish to place an Order to purchase them.
We will have the right, at any time and without previous notice, to make changes to the information about Products displayed on the Website, including without limitation information about prices, description or the availability of Products. Changes will not however affect the price, availability or description of any Products for which you received the Order Confirmation.
3. GIFTS
Subject to the restrictions in Clause 5, below, you may purchase Products as a Gift and have it sent to a different recipient.
By making a Gift purchase, you represent that you have permission to provide to us information belonging to the Gift recipient. Please note that you will be liable for providing the recipient's personal data in compliance with any applicable privacy law. We invite you to consult our privacy policy on the Website before providing us with a third party's personal data.
We retain the right to reject your order for any reason if we believe that you may not have proper authorization to provide us with third party information, including, but not limited to, recipient name(s) or address(es).
We will deliver the Gift to your recipient in reliance upon your representations. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.
4. PRICES AND PAYMENTS
The prices of the Products are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase. We reserve the right to vary the price of our Products at any time, provided that we will not alter the price of any Product after we send you the Order Confirmation. Please be aware that prices charged for any Products purchased on the Website may vary to reflect local market pricing and applicable duties.
Prices are inclusive of VAT unless stated otherwise. Any other taxes and duties – if applicable - are not included and are calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice. Shipping costs may also apply to your Order and will be indicated in the Order check-out page.
You may pay by credit card, Paypal, e-wallet or bank wire transfer (save for possible restrictions provided by the applicable laws and regulations), as listed on our check-out page. Payment must be made in the currency as indicated on your Order before you submit it.
Please be advised that you may sustain some extra charges imposed by your credit card issuer or by your bank, for which we deny any responsibility.
Payment by credit card. You must supply your card details when you place your Order. We will place a “hold” on your payment card for the total value of your Order. If the “hold” on your card has been authorised by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.
After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by your credit card issuer in removing the “hold” from your credit card).
Payment by PayPal. If you choose PayPal as your payment method, you will be redirected to the website www.paypal.com where the payment for the Products will be carried out following the procedure envisaged and regulated by PayPal and the contract terms and conditions as agreed between you and PayPal. The data entered on the PayPal website will be handled directly by PayPal and will not be sent to or shared with us, except for the data that are necessary to perform the delivery of the Products in case you have selected the option of PayPal express check out. We will therefore have no knowledge of and cannot record in any way the details of the credit card connected to your PayPal account or any other payment instrument connected to said account.
We will place a “hold” on your PayPal account for the total value of your Order. If the “hold” on your PayPal account has been authorised by PayPal, your PayPal account will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until PayPal has authorised the use of your PayPal account for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the PayPal account holder by requesting appropriate documentation.
After a “hold” on your PayPal account has been authorized by PayPal, please be advised that, in case your PayPal account is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by PayPal in removing the “hold” from your PayPal account).
Payment by e-Wallet.
(i) Apple Pay
If you have installed the Apple Pay app and activated the Apple Pay option and you are navigating through Safari, you may choose such payment method.
If you choose Apple Pay as an option, a popup will be displayed and you will need to insert your shipping and billing address and select the preferred card connected to your account.
Once completed, you will need to click on “proceed” button and authenticate yourself through Face ID or Fingerprint and validate the payment.
In the event of payment via Apple Pay, the total amount due will be debited by Apple Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to your Apple Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Apple Pay and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases, you must contact Apple directly.
(ii) Google Pay
If you have installed the Google Pay app and activated the Google Pay option, you may choose such payment method.
If you choose Google Pay as an option, a popup will be displayed and you will need to insert your shipping and billing address and select the preferred card connected to your account.
Once completed, you will need to click on “proceed” button and authenticate yourself through fingerprint and validate the payment.
In the event of payment via Google Pay, the total amount due will be debited by Google Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your Google Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Google and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases you must contact Google directly.
Payment by wire transfer.
In case of payment by wire transfer, the payment shall be made to the following bank account:
INTESTATARIO C/C: LORO PIANA Spa
NOMINATIVO BANCA: BANCA INTESA SAN PAOLO
CODICE IBAN: IT12C0306944312161009380938
CODICE SWIFT: BCITITMMXXX
You will be responsible for the payment of any charges applied by your bank to the transfer and/or to any currency exchange. Please note that we will only accept payments from bank accounts whose holder is the person placing the Order on the Website and who will then receive the e-invoice: therefore, you could be contacted by our customer service to have all necessary information in connection thereto. We will not accept your Order, neither will we supply the Products to you until we receive confirmation from our bank that the payment has been successfully credited to our bank account. We reserve the right to verify the identity of the bank account holder by requesting appropriate documentation.
We take all reasonable care to make the Website secure and to prevent frauds. All transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries. If you wish to dispute the validity or amount of a charge that appears on your credit card statement, please contact us at customerservice.eu@loropiana.com or +39.02.77802800.
5. SPECIAL TERMS FOR SHIPMENT TO QATAR, SAUDI ARABIA, KUWAIT AND SWITZERLAND
The following special terms apply exclusively to shipments of Products to Qatar, Saudi Arabia, Kuwait and Switzerland ("Restricted Locations"):
- The service of alteration is not available for Qatar, Kuwait and Saudi Arabia.
- The shipping address and the billing address shall match if purchasing Products in any Restricted Location. It is not possible to send the Products to third parties if purchasing or sending to any Restricted Location.
- Some of the Products, among which those subject to C.I.T.E.S Treaty, including vicuna items or goods which composition includes fur or exotic leather goods may not be available for shipping to a Restricted Location. Loro Piana will inform the buyer before the shipping takes place in case some of the Products have to be removed from the Order;
- In addition to shipping costs – if applicable -, which will be itemized on the Order check-out page and on the Order Confirmation, Orders for Saudi Arabia may be subject to custom duties and local VAT which vary depending on the value of the Products purchased on the Website and which cannot be calculated in advanced by Loro Piana. You will be required to pay such costs directly to the courier at the time the Products are delivered to you. For more detailed information on the applicable duties, please contact us at customerservice.eu@loropiana.com or +39.02.77802800
- The Orders for Saudi Arabia will be processed only following your approval of the custom duties and local VAT payment;
- Delivery date for Products delivered to a Restricted Location depends on custom clearance as well as on the issuance by the Chamber of Commerce of a Certificate of Origin or Declaration of Origin, which attests that the Products listed therein meet certain criteria to be considered as originating in a particular country.
- Products may be returned exclusively by using the "Free Pick Up" service. We will not accept returns for changing the colour or size of the items already purchased. If you would like a different item, please return your purchase and place a new order. Returns and changes at Loro Piana stores will not be available;
- In case of return of Products, using the Loro Piana "Free Pick Up" service, Loro Piana will reimburse the price you paid for the Products., minus the custom duties for importing Products from Saudi Arabia to Italy;
- Payments accepted are credit/debit card /e-wallet.
6. DELIVERY AND ORDER TRACKING
International shipping is available when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.
We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier, we will send you the Order Confirmation.
Delivery will be made by courier during normal business hours. Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.
We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any such delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation. Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.
Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. You hereby waive your rights to any refund or reimbursement if you fail to comply with these provisions.
7. RESALE / RESHIPPING OF OUR MERCHANDISE
The resale, rental or transfer for commercial or professional reasons of Products purchased on the Site is strictly forbidden. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Products.
8. HOW DO I RETURN/EXCHANGE AN ITEM?
The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.
Please see the specific applicable conditions below:
A. To Return or Exchange An Item Online Using Loro Piana's Free Pick Up Service:
i. Items Purchased By You:
You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.
Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:
1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).
2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).
3. Attach the ESHOP URGENT sticker and the DHL return label that you received with the original shipment to the outside of the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Call DHL directly or visit their website to schedule a free pick up. You will be asked to provide the Loro Piana client code which will appear automatically on your air way bill, and the best time for a pick up. Return shipments using DHL will be provided to you free of charge.
The right to return an item using the Loro Piana's Free Pick Up Service is compliant with the right of withdrawal established by the EU Directive 2011/83/EU on consumer rights (the "Consumer Rights Directive" – CRD), according to which consumers have a right of withdrawal from contracts concluded at a distance and consumer contracts concluded outside of your business premises.
ii. Items You Received As a Gift:
Unfortunately, Gifts cannot be returned for a refund using our online process; Gifts can only be exchanged for a different size and/or colour within 30 days after the Gift items are received. Each Gift item received may be exchanged one time, only.
For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone +39.02.77802800 to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.
Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs, and customs dues (as the case may be) to the credit card, PayPal account or the bank account used for the original purchase. We will credit the refund to the credit card, PayPal account or the bank account that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system). In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our customer service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank.
In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.
B. Return of damaged or faulty Products
All Products are covered by a 24 (twenty-four) month warranty for lack of conformity as provided by law, without prejudice to the possibility that local law may provide for a different timing of the compulsory legal guarantee.
To benefit from the guarantee, you must be able to show when the Products were purchased by keeping the Delivery Receipt that you received in the original shipment.
This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or +39.02.77802800.
At the time of delivery, you are required to check the Products in order to ascertain that their conform with the Products ordered and that they do not show any defects. You should inform us of the existence of any such lack of conformity within a period of 2 (two) months from the day when you detected the lack of conformity.
Unless proved otherwise, any lack of conformity which becomes apparent within 6 (six) months of delivery of the Products shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems, we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:
- for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card, PayPal account or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank. Any such refund made to you shall be reduced to take account of the use that you have had of the Products since its delivery.
- for items you received as a Gift, the refund can only be issued to the purchaser therefore you will be contacted by the Customer Service to obtain all the necessary information in connection thereto.
The warranty for lack of conformity will be applicable only if the Products have been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the Products. Therefore, if we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.
9. ALTERATIONS
The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.
Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).
In the same way, product personalization, customization and repair are not considered an alteration.
You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.
10. CUSTOMER SERVICE
We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English and Italian language Monday through Friday between the hours of 9 and 18 CET with the exception of holidays.
If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:
- Email: customerservice.eu@loropiana.com
- Phone (Monday through Friday between the hours of 9 and 18 CET with the exception of holidays): +39.02.77802800.
11. PERSONAL INFORMATION
When you place an Order through our Site, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our privacy policy on the Website.
By providing us with personal information, you consent to our use of such personal information for purposes of processing Orders, collecting payment, and any requests from the recipient with respect to such Order(s).
12. OUR LIABILITY TO YOU
Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, breach of terms regarding title implied under the Consumer Code as for Products shipped to Italy or any other liability which the applicable laws state may not be excluded or limited.
To the fullest extent possible pursuant to applicable law we will not be liable to you under these Terms of Sale for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of these Terms of Sale or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into these Terms of Sale, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached these Terms of Sale or our legal duty of care.
13. GENERAL TERMS
(a) These Terms of Saleh are governed by Italian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer.
Any dispute will be submitted to the exclusive jurisdiction of the competent court of the place where the Consumer is domiciled or resident or, at the Consumer's choice, the Italian Court of Milan.
Alternatively, the customer who is domiciled or resident in one of the member states of the European Union, Iceland, Norway, Liechtenstein, may opt for one of the out-of-court dispute settlement procedures provided for under the applicable laws currently into force, such as the platform provided by the European Commission, available on the website http://ec.europa.eu/odr
For sales to any of the Restricted Locations, these Terms of Sale are governed by Italian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer. All disputes arising out of or in connection with these Terms of Sale shall be submitted to the International Court of Arbitration of the International Chamber of Commerce and shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules. The language of the arbitration shall be English and the seat of arbitration shall be Milan, Italy.
(b) If either you or we do not enforce or delay enforcing any of our rights under these Terms of Sale, this will not stop us from doing so at a later date.
(c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.
(d) No party other than you or us has any right to enforce any term of these Terms of Sale.
14. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS
These special terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.
- No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.
- Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.
- Personalised Products are shipped separately from other Products' orders.
- After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.
- The payment methods accepted for Personalised Products service are credit card, e-wallet and PayPal (for Restricted Locations only credit card and e-wallet payments apply).
TERMS OF SALE – ORDERS DELIVERED TO US (Updated on May 8th, 2020)
These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to any state within the United States of America, including Alaska and Hawaii ("United States" or U.S."). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana & C. Inc., and “you” or “your” means you, our valued customer.
Please read these Terms of Sale carefully before placing an order through the Site. These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://us.loropiana.com/en/legal) which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://us.loropiana.com/en/privacy-cookies), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.
By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.
After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.
Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.
A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.
DISCLAIMERS; LIMITATION OF LIABILITY
LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.
THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.
LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
ORDER AND ACCEPTANCE
To place an order you must be at least 18 years of age and by placing an order, you represent that you are at least 18 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their colour and size, add the items to your shopping bag. If you wish to proceed with the purchase click on “PROCEED TO CHECKOUT” button.
If you wish to proceed with the purchase click on “PROCEED TO CHECKOUT” button.
You may proceed through the registration or the login into your personal account (in this case, you are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account) or you may proceed without any registration.
Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.
Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:
1. you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);
2. there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;
3. the products that you have ordered are no longer available through our Site;
4. the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
5. we believe that you are under the age of 18.
If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order. If you place an order by telephone you must register with the Site during the call and provide us with an e-mail address.
After we have received the order that you have placed through the Site or by telephone, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us at (212) 652-1650 or toll free at (855) 481-9100 or by e-mail at customer.service@loropiana.us before you try to place another order for the same products.
Please note that the Order Processing Receipt reflects the processing of your order and it does not necessarily constitute acceptance of your order. Your order will be accepted by us and your credit card will be charged at the time we ship the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance, your card will be charged and the products will be shipped for the part of the order that was accepted.
If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.
PRODUCT AVAILABILITY
While we use reasonable efforts to maintain accurate pricing, availability, and other information about products displayed on the Site, such information does not warrant or guarantee that the products will be available if you wish to place an order to purchase them.
We have the right, at any time, to make changes to the information about products displayed on the Site, including without limitation information about prices, description or the availability of products and we may do so without prior notice to you. Changes will not, however, impact the price, availability or description of any products for which you received an Order Confirmation.
GIFTS
You may purchase products for delivery to a recipient other than yourself (a "Gift").
Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.
If we accept your order, you will receive an Order Confirmation from us at the time we ship your Gift to the recipient, and an e-invoice for your order.
PRICES AND PAYMENTS
All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.
We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.
Any taxes and duties are not included and are calculated according to the value of your order and your shipping destination. If you placed your order from an Internet Protocol address originating in the United States, any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice. However, if you placed your order from an Internet Protocol address outside of the United States, any such taxes and duties – along with a possible handling surcharge - will be bundled on the order check-out page and the Order Confirmation, and will be itemized only on the e-mailed invoice.
All shipping charges are your responsibility, unless waived by Loro Piana. Shipping charges will be calculated and displayed on the Site prior to finalizing your order. Shipping charges are subject to change without notice.
Loro Piana accepts payment only using the credit cards listed on our check-out page. All transactions on the Site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified or is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.
You must supply your card details when you place your order. We will place a “hold” on your payment card for the total value of your order. If the “hold” on your card has been authorized by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the products are shipped to you. We will not accept your order or ship the products to you until your credit card issuer has authorized the use of your card for payment of the products ordered. If we do not receive such authorization we will notify you by e-mail. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance will not immediately be fully available to you for reasons beyond our control (e.g., delays by your credit card issuer in removing the “hold” from your credit card).
Please note that Loro Piana is not responsible for any fees imposed by your credit card company, such as currency conversion fees.
If you intend to dispute the validity or amount of any charge that appears on your credit card statement with your credit card company, we encourage you to first contact our customer service department to determine if we can address any concerns that you may have.
DELIVERY AND ORDER TRACKING
We will not deliver any products unless and until payment has been authorized and debited. When the products have been consigned to our carrier, we will send you the Order Confirmation.
Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your order and that our courier cannot deliver packages without receiving a signature.
We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number directly into our carrier’s website.
Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date of delivery of such products, or (ii) the date on which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package.
RESALE / RESHIPPING OF OUR MERCHANDISE
You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our products. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our products.
RETURN AND EXCHANGE POLICY
The following policy applies only to products shipped to any state within the U.S., including Alaska and Hawaii, that are purchased from the U.S. Loro Piana entity. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.
Please see the specific applicable conditions below:
A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:
1. Items Purchased By You:
You may return for a refund or exchange any items purchased through the Site for any reason within 30 days after the items are received.
Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.
Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:
a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt")).
b. Place all items for return/exchange new, unaltered, unused, and in the same condition in which you received the item, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).
c. Attach the ESHOP URGENT sticker and the pre-addressed FedEx air way bill that you received with the original shipment to the outside of the box. Call FedEx directly or visit their website to schedule a free pick up. Return shipments using FedEx will be provided to you free of charge.
IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). HOWEVER, WE CANNOT REFUND YOU THE ORIGINAL SHIPPING FEES YOU PAID, ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
2. Items Received As A Gift:
You may return or exchange any items received as a Gift for any reason within 30 days after the items are received.
Please note we only accept exchanges for changing the color or size of the same item already purchased.
For a Gift return or exchange you should contact our customer service either by email at customer.service@loropiana.us or by phone at (212) 652-1650 or toll free at (855) 481-9100 to receive a RAN and then follow the steps A(1)(b)-(c) above.
IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
Please note that when the products (whether purchased by You or received as a Gift) are returned to us, we will review them for quality control. If the products are sent back in their original, new, unaltered and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).
In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.
B. To Exchange An Item In Our Stores
Products purchased on our Site, including products received as Gifts, (i) can be exchanged by the recipient at select Loro Piana stores that are listed as available for returns on our Site ("Loro Piana Stores"), or (ii) can be returned for a store credit, which is only valid in the Loro Piana Store where such store credit is issued. Both options are available up to 30 days after the products are received. PLEASE NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).
Please note we only accept exchanges for changing the color or size of the same item already purchased.
To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “Customer Service – Returns & Exchanges” section or in the documentation you received with your original order.
Returning or exchanging purchased products in our store is free and can be done in 2 easy steps:
1. Bring the products, in their original, new, unaltered, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.
2. A store representative will check the products to make sure that they are in acceptable condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then:
a. If you wish to exchange the products, you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size, based on availability in the store; or
b. If you wish to return the products, you will be issued a store credit for price paid for the product and applicable taxes (excluding any taxes that may have been assessed on shipping and handling). The store credit will be valid for one year from the date of issue (except where prohibited by applicable law) and must be used in the Loro Piana Store where it was issued. PLEASE NOTE THAT THE ORIGINAL SHIPPING FEES YOU PAID, APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES, WILL NOT BE TAKEN INTO CONSIDERATION FOR THE CALCULATION OF THE VALUE OF THE STORE CREDIT.
In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange.
CUSTOMER SERVICE
We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in English Monday through Friday between the hours of 9:00 AM to 6:00 PM Eastern Time with the exception of holidays.
If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email (customer.service@loropiana.us) or by phone ((212) 652-1650 or toll free at (855) 481-9100).
GOVERNING LAW; VENUE
These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of the State of New York, USA, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All legal proceedings arising out of or in connection with these Terms shall be brought exclusively in the City of New York, State of New York.
GENERAL TERMS
If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing
If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.
Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).
SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)
For certain products Loro Piana offers a service of personalization (“Personalized Products”).
These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalized Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.
1. No returns or exchanges are accepted for Personalized Products, unless the Personalized Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.
2. Personalized Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.
3. Personalized Products are shipped separately from other products’ orders.
4. After you have placed your order, your credit card will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalized Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.
TERMS OF SALE – ORDERS DELIVERED TO MAINLAND CHINA (Updated on May 8th, 2020)
These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to any province or municipality within the People's Republic of China ("China" or "PRC") excluding Hong Kong and Macau. In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana (Shanghai) Commercial Co. Ltd., and “you” or “your” means you, our valued customer.
Please read these Terms of Sale carefully before placing an order through the Site. These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://cn.loropiana.com/en/legal) which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://cn.loropiana.com/en/privacy-cookies), which describes how we use, process and transfer the information that we obtain in connection with your use of the Site and purchase of products through the Site.
By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.
After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.
Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.
A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.
DISCLAIMERS; LIMITATION OF LIABILITY
LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.
THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.
LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE.
NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.
ORDER AND ACCEPTANCE
To place an order you must be at least 18 years of age and by placing an order you represent that you are at least 18 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag, check out, and click on the “SUBMIT ORDER AND PAY” button. Before completing the check-out procedure you will be requested either to register for, or log into, your personal account. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account.
Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:
1. you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);
2. there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;
3. the products that you have ordered are no longer available through our Site;
4. the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
5. we believe that you are under the age of 18.
If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order. If you place an order by telephone you must register with the Site during the call and provide us with an e-mail address.
After we have received the order that you have placed through the Site or by telephone, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us by phone at +86 (0)21 52986377 or toll free at 4008 568 580 or by e-mail at customerservice.cn@loropiana.com before you try to place another order for the same products.
Please note that the Order Processing Receipt reflects the processing of your order. Although the amount will be immediately charged (if you choose to make your payment by Alipay or WeChat Pay), it does not necessarily constitute acceptance of your order. Your order will be accepted by us at the time we ship or deliver the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance and you have chosen to make your payment with Alipay or WeChat Pay will be initially charged and then refunded for the part of the order that was not accepted.
If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.
PRODUCT AVAILABILITY
While we use reasonable efforts to maintain accurate pricing, availability, and other information about products displayed on the Site, such information does not warrant or guarantee that the products will be available if you wish to place an order to purchase them.
We have the right, at any time, to make changes to the information about products displayed on the Site, including without limitation information about prices, description or the availability of products and we may do so without prior notice to you. Changes will not, however, impact the price, availability or description of any products for which you received an Order Confirmation.
GIFTS
You may purchase products for delivery to a recipient other than yourself (a "Gift").
Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.
If we accept your order, you will receive an Order Confirmation from us at the time we ship your Gift to the recipient, and an e-invoice for your order.
PRICES AND PAYMENTS
All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.
We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.
All prices except for Japan and the USA pricelists are inclusive of VAT, as applicable. An additional 20% fee inclusive of any applicable sales taxes shall apply only for sales to users connecting to the Site with Japan or USA IP addresses. Any other taxes and duties are not included and are calculated according to the value of your Order and your shipping destination and are listed on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice.
All shipping charges are your responsibility, unless waived by Loro Piana. Shipping charges will be calculated and displayed on the Site prior to finalizing your order. Shipping charges are subject to change without notice.
A. Alipay Payment
Should You choose Alipay as payment method, You will be redirected to the Alipay website where the payment will be carried out following the procedure envisaged and regulated by Alipay and the contract terms and conditions as agreed between You and Alipay. You will then be returned to the Site once the payment is completed.
The data entered on the Alipay website will be handled directly by Alipay and will not be sent to or shared with Loro Piana. Loro Piana therefore has no knowledge of and cannot record in any way the details of the credit card connected to Your Alipay account or any other payment instrument connected to said account.
In the event of payment via Alipay, the total amount due will be debited by Alipay to You at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your Alipay account or to the same credit/debit card that You used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Alipay and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting You with the refund. To contest these cases You must contact Alipay directly.
B. WeChat Pay
If you have installed the WeChat app and activated the WeChat Pay option, you may choose such payment method.
If You choose WeChat Pay as an option, a QR code will be displayed and You will need to scan such QR code with the WeChat app and authorize the payment.
In the event of payment via WeChat Pay, the total amount due will be debited by WeChat Pay to You at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your WeChat Pay account that You used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on WeChat and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting You with the refund. To contest these cases You must contact WeChat directly.
C. Cash On Delivery ("COD")
Loro Piana accepts payment by COD through our courier partner, Federal Express (China) Company Limited ("FedEx"). To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by FedEx.
The FedEx courier accepts cash payment for all orders with a total value up to 10,000 RMB. Orders with a total value greater than 10,000 RMB may only be paid for with a China Union Pay credit/debit card on the Point Of Sales ("POS") machine brought by FedEx on delivery, or directly at the nearest FedEx service center where either a China Union Pay credit/debit card or cash is accepted.
The customer has the right to inspect the package in the presence of the FedEx courier before completing the payment process. By signing the proof(s) of delivery provided by FedEx, you acknowledge that the amount charged and paid and the merchandise is correct. Please note all COD orders must be accepted or rejected in full. If you would only like a portion of the items ordered, you must first accept and pay for all of the items ordered and then follow our return process listed below.
Refunds for COD will be processed through wire transfer directly to the original purchaser’s bank account. For more details, please read the Return and Exchange Policy section below.
DELIVERY AND ORDER TRACKING
When the products have been consigned to our carrier, we will send you the Order Confirmation with the tracking number for your package.
Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your order and that our courier cannot deliver packages without receiving a signature.
We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number directly into our carrier’s website.
Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date and (if available) time of delivery of such products, or (ii) the date and (if available) time at which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or the merchandise is damaged at time of delivery, please reject the package and note in the proof(s) of delivery the damage. By signing the proof(s) of delivery, you acknowledge that the merchandise and the amount paid is correct.
RESALE / RESHIPPING OF OUR MERCHANDISE
You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our products. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our products.
RETURN AND EXCHANGE POLICY
The following policy applies only to products shipped to any city or municipality within the PRC, excluding Hong Kong and Macau, that are purchased from Loro Piana. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.
Please see the specific applicable conditions below:
A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:
1. Items Purchased By You:
You may return for a refund or exchange any items purchased through the Site for any reason within seven (7) days after the items are received.
Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.
Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:
a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the Site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt")).
b. Place all items for return/exchange, in their new, unused, and the same condition in which you received the items, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).
c. Attach the ESHOP URGENT sticker and the pre-addressed FedEx air way bill that you received with the original shipment to the outside of the box. Contact FedEx directly to schedule a pick up. Return shipments using FedEx will be provided to you free of charge.
IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND YOU THE ORIGINAL SHIPPING FEES YOU PAID, ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
2. Items Received As A Gift:
You may return or exchange any items received as a Gift for any reason within seven (7) days after the items are received.
Please note we only accept exchanges for changing the color or size of the same item already purchased.
For a Gift return or exchange you should contact our customer service either by email at customerservice.cn@loropiana.com or +86 (0)21 52986377 or toll free at 4008 568 580 to receive a RAN and then follow the steps A (1) (b)-(c) above.
IF YOU RETURN A GIFT, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
3. Items Purchased Using COD
You may return or exchange any items purchased using COD for any reason within seven (7) days after the items are received.
Please note we only accept exchanges for changing the color or size of the same item already purchased.
For a COD return or exchange you should contact our customer service either by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580 to receive a RAN and then follow the steps A(1)(b)-(c) above.
The customer service will require your bank details to process the refund through wire transfer. If you paid by card, the bank details must match the details of the card originally used for the purchase.
IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
Please note that when the products (whether purchased by You, received as a Gift, or purchased using the COD service) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or refund the total amount paid minus original shipping and handling costs (including any taxes associated with such charges) to the card or the bank account used for the original purchase. We will credit the refund within approximately one hundred and eighty (180) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).
In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.
ALTERATIONS
The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.
Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).
In the same way, product personalization, customization and repair are not considered an alteration.
You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.
TAX RECEIPT
A tax receipt can only be issued between 10 and 60 days after the products have been received by you. To request a tax receipt, please contact the customer service by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580.
CUSTOMER SERVICE
We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in Mandarin and English Monday through Friday between the hours of 9:30 AM to 6:30 PM with the exception of public holidays.
If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580.
GOVERNING LAW; VENUE
These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of the PRC, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All disputes arising out of or in connection with these Terms of Sale, including any dispute regarding the existence, validity or termination of these Terms of Sale, shall be referred and submitted to China International Economic and Trade Arbitration Commission ("CIETAC") and finally settled by arbitration in accordance with the arbitration rules of CIETAC then in force, as modified by the following provisions of this clause. The arbitration shall be conducted in Beijing, PRC. There shall be one (1) arbitrator who shall be jointly appointed by the parties. In the event no agreement is reached, the Chairman of CIETAC shall appoint the arbitrator. The arbitration award shall be final and binding on the parties, and the parties agree to be bound thereby and to act accordingly. The costs of arbitration shall be borne by the parties in equal parts during the course of the arbitration and until otherwise decided by the arbitrator.
GENERAL TERMS
If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.
Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).
SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)
For certain products Loro Piana offers a service of personalization (“Personalised Products”).
These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.
1. No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.
2. Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.
3. Personalised Products are shipped separately from other products’ orders.
4. After you have placed your order, your Alipay account will be debited for the total amount of your order and you will receive an e-mail from us confirming that your order has been received by us and is being processed (“Order Processing Receipt”). Please note that the Order Processing Receipt reflects the processing of your order. Although your Alipay Account will be debited, it does not necessarily constitute acceptance of your order. You hereby acknowledge and agree that there may be occasions in which we won’t be able to supply the Personalised Products you have ordered; therefore in such event we will refund the full amount initially charged on your Alipay Account. Your order will be accepted by us at the time we ship the Personalised Products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order.
5. The payment methods accepted for Personalised Products service are Alipay and WeChat Pay
TERMS OF SALE – ORDERS DELIVERED TO JAPAN (Update on May 8th 2020)
These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to Japan ("Japan"). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana Japan Co., Ltd., and “you” or “your” means you, our valued customer.
Please read these Terms of Sale carefully before placing an order through the Site.
These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://jp.loropiana.com/en/legal ) , which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://jp.loropiana.com/en/privacy-cookies ), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.
By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.
After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.
Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.
A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.
DISCLAIMERS; LIMITATION OF LIABILITY
LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.
LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW
ORDER AND ACCEPTANCE
To place an order you must be at least 20 years of age and by placing an order you represent that you are at least 20 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag.If you wish to proceed with the purchase click on “PROCEED TO CHECKOUT” button.
You may proceed through the registration or the login into your personal account (in this case you are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account) or you may proceed without any registration.
Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.
Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:
1 - you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);
2 - there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;
3 - the products that you have ordered are no longer available through our Site;
4 - the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
5 - we believe that you are under the age of 20.
If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order.
After we have received the order that you have placed through the Site, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us at + 81 (0)3-6228-5077 or by e-mail at customerservice.jp@loropiana.com before you try to place another order for the same products.
Please note that the Order Processing Receipt reflects the processing of your order and it does not necessarily constitute acceptance of your order. Your order will be accepted by us and your credit card will be charged at the time we ship the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance, your card will be charged and the products will be shipped for the part of the order that was accepted.
If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.
PRODUCT AVAILABILITY
While we use reasonable efforts to maintain accurate pricing, availability, and other information about products displayed on the Site, such information does not warrant or guarantee that the products will be available if you wish to place an order to purchase them.We have the right, at any time, to make changes to the information about products displayed on the Site, including without limitation information about prices, description or the availability of products and we may do so without prior notice to you. Changes will not, however, impact the price, availability or description of any products for which you received an Order Confirmation.
GIFTS
You may purchase products for delivery to a recipient other than yourself (a "Gift").Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.
If we accept your order, you will receive an Order Confirmation from us at the time we ship your Gift to the recipient, and an e-invoice for your order.
These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to Japan ("Japan"). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana Japan Co., Ltd., and “you” or “your” means you, our valued customer.
Please read these Terms of Sale carefully before placing an order through the Site.
These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://jp.loropiana.com/en/legal ) , which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://jp.loropiana.com/en/privacy-cookies ), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.
By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.
After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.
Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.
A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.
DISCLAIMERS; LIMITATION OF LIABILITY
LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.
LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW
PRICES AND PAYMENTS All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.
We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.
Any taxes and duties are not included and are calculated according to the value of your order and your shipping destination. If you placed your order from an Internet Protocol address originating in Japan, any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.
Shipping costs are free. Shipping costs are subject to change without notice.
A. Online Credit Card Payment
Loro Piana accepts payment only using the credit cards listed on our check-out page. All transactions on the Site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified or is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.
You must supply your card details when you place your order. We will place a “hold” on your payment card for the total value of your order. If the “hold” on your card has been authorized by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the products are shipped to you. We will not accept your order or ship the products to you until your credit card issuer has authorized the use of your card for payment of the products ordered. If we do not receive such authorization we will notify you by e-mail. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance will not immediately be fully available to you for reasons beyond our control (e.g., delays by your credit card issuer in removing the “hold” from your credit card).
Please note that Loro Piana is not responsible for any fees imposed by your credit card company, such as currency conversion fees.
If you intend to dispute the validity or amount of any charge that appears on your credit card statement with your credit card company, we encourage you to first contact our customer service department to determine if we can address any concerns that you may have.
DELIVERY AND ORDER TRACKING
We will not deliver any products unless and until payment has been authorized and debited. When the products have been consigned to our carrier, we will send you the Order Confirmation with the tracking number for your package.
Delivery will be made by courier during normal business hours. Please be advised that our courier cannot deliver packages without receiving a signature.
We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into our carrier’s website.
Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date of delivery of such products, or (ii) the date on which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or merchandise is damaged at time of delivery, please reject the package and note in the proof(s) of delivery the damage. By signing the proof(s) of delivery, you acknowledge that the merchandise and the amount paid is correct.
RESALE / RESHIPPING OF OUR MERCHANDISE
You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our products. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our products.
RETURN AND EXCHANGE POLICY
The following policy applies only to products shipped to Japan that are purchased from the Japanese Loro Piana entity. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.
Please see the specific applicable conditions below:
A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:
1. Items Purchased By You: You may return for a refund or exchange any items purchased through the Site for any reason within 30 days after the items are received.
Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.
Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:
a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt").
b. Place all items for return/exchange new, unused, and in the same condition in which you received the item, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).
c. Attach the eCOMMERCE URGENT sticker and the pre-addressed Courier air way bill that you received with the original shipment to the outside of the box. Call Courier directly or visit their website to schedule a free pick up. Return shipments using Courier will be provided to you free of charge.
IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). HOWEVER, WE CANNOT REFUND YOU ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.
2. Items Received As A Gift: You may return or exchange any items received as a Gift for any reason within 30 days after the items are received.
Please note we only accept exchanges for changing the color or size of the same item already purchased.
For a Gift return or exchange you should contact our customer service either by email at customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077 to receive a RAN and then follow the steps A(1)(b)-(c) above.
IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). WE CANNOT REFUND ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
Please note that when the products (whether purchased by You or received as a Gift,) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).
In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.
B. To Exchange An Item In Our Stores Products purchased on our Site, including products received as Gifts, can be exchanged by the recipient within 30 days after the items are received at selected Loro Piana stores that are listed as available for exchanges on our Site ("section FAQ-Returns & Exchanges"). PLEASE NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).
Please note we only accept exchanges for changing the color or size of the same item already purchased.
To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “FAQ - Returns & Exchanges” section or in the documentation you received with your original order.
Exchanging purchased products in our store is free and can be done in 2 easy steps:
1. Bring the products, in their original, new, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.
2. A store representative will check the products to make sure that they are in acceptable condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size, based on availability in the store.
In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the exchange.
C. DAMAGED OR FAULTY ITEMS
You have the right to return items for quality problems within the limits set forth by these Terms of Sale.
For returns related to quality problems please follow the procedures outlined above under letters A. 1. for items purchased by you on our Site or A.2 for items you received as a Gift.
ALTERATIONS
The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.
Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).
In the same way, product personalization, customization and repair are not considered an alteration.
You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.
TAX RECEIPT
A tax receipt can only be issued between 10 and 60 days after the products have been received by you. To request a tax receipt, please contact the customer service by email at customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077.
CUSTOMER SERVICE
We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in Japanese and English Monday through Friday between the hours of 12:00 PM to 8:00 PM with the exception of holidays.
If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077.
GOVERNING LAW; VENUE
These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of Japan, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All legal proceedings arising out of or in connection with these Terms shall be brought exclusively to the Tokyo District Court.
GENERAL TERMS
If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing
If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.
Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).
TERMS AND CONDITIONS FOR ALTERATIONS, RETURNS AND QUALITY CLAIMS FOR RETAIL POINT OF SALES
The following policy applies only to Products purchased in Loro Piana Directly Operated Stores*.
Please see the specific applicable conditions below:
RETURN POLICY IN DIRECTLY OPERATED STORES
You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice (Store Locator) in the country of purchase. Each item can be returned one time only.
You have 30 days from the date of purchase to return it.
Returning Products in our store is free and can be done in 2 easy steps:
1. Bring the products, in perfect condition, new, unused, and with all of the tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.
2. A store representative will check the products to make sure that they are in perfect condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms and Conditions, then the requested return will be accepted. The Store representative will explain the different options for you to choose in return of your products.
In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent, we will not be able to accept the return.
QUALITY CLAIM POLICY
You have the right to return Products for quality problems within the limits set forth by the law and these Terms and Conditions – provided that you have the Receipt that you received with the original purchase. This policy applies both to items purchased by you and items you received as a Gift.
Loro Piana ensures 2-years guarantee on all faulty/defective products.
Please note that when the Products are returned for quality problems, we will examine them and assist you with an assessment.
If the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were returned to us later than the above mentioned deadline, you will not be entitled to return the product.
ALTERATION POLICY
A. Alteration definition
The Alteration service offers size fitting to customers.
For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of Alterations.
Any adjustment of the original product design is not considered an Alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).
In the same way, product personalization, customization and repair are not considered an Alteration.
B. Require an Alteration
You can bring any items you have purchased in one of Loro Piana Directly Operated Stores for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the original Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.
*For items purchased in Department Stores or Shop-in-shops please refer to the Terms & Conditions displayed on the original receipt
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